Policies and legal
The right policy for the country you shop in.
Aora launches in India and the United States with separate customer, privacy, ecommerce, and supplement policy sets. Choose your market below.
India
India policies
Policies for customers buying from the India storefront, including consumer protection, FSSAI-facing nutraceutical disclosures, DPDP privacy rights, shipping, cancellation, refund, and grievance handling.
United States
United States policies
Policies for customers buying from the United States storefront, including FTC ecommerce timing, FDA/DSHEA dietary supplement language, US privacy notices, subscriptions, shipping, returns, and accessibility.
Full policy map
Every launch policy, grouped by purpose.
India
Aora India Private Limited
Buying from Aora
- India Terms of Sale and Website Use
The agreement that applies when you browse, create an account, buy Aora products, use rewards, or contact support from the India storefront.
- India Shipping and Delivery Policy
How Aora India packs, dispatches, tracks, and handles delivery issues for India orders.
- India Cancellation Policy
When an India order can be cancelled, how to request cancellation, and what happens after dispatch.
- India Return, Refund, and Replacement Policy
Clear rules for damaged, wrong, missing, expired, or defective products in India orders.
- India Subscription Terms
How recurring Aora deliveries work in India, including reminders, billing, pauses, skips, cancellation, and refunds.
Privacy and data
Product safety
- India Nutraceutical and Health Disclaimer
Important safety language for Aora India product pages, ingredient guides, insights articles, quizzes, and routine tools.
- India Product Quality, Labelling, and Adverse Event Policy
How Aora India handles product quality, label accuracy, batch information, storage, complaints, and adverse event reports.
Programmes and site rules
- India Subscription Terms
How recurring Aora deliveries work in India, including reminders, billing, pauses, skips, cancellation, and refunds.
- India Promotional Offer Terms
Rules for Aora India discount codes, bundles, launch offers, influencer codes, and seasonal campaigns.
- India Aora Coins and Rewards Terms
How Aora Coins and rewards work for India customers.
- India Intellectual Property Policy
How Aora India protects brand assets, product content, site content, images, trademarks, and customer submissions.
- India Accessibility Statement
Aora India aims to make the storefront usable for customers with different access needs.
- India Grievance Redressal and Contact Policy
How India customers can raise order, product, privacy, payment, delivery, or content concerns with Aora.
United States
Aora Genx Inc.
Buying from Aora
- United States Terms of Sale and Website Use
The terms that apply when US customers browse Aora, create an account, place orders, use rewards, subscribe, or contact support.
- United States Shipping Policy
How Aora ships US orders, communicates delivery estimates, handles carrier delays, and resolves delivery issues.
- United States Cancellation Policy
How US customers can cancel orders before fulfilment and what happens after a package ships.
- United States Return, Refund, and Replacement Policy
How Aora handles damaged, wrong, missing, expired, defective, unopened, or undeliverable US orders.
- United States Subscription and Auto-Renewal Terms
How Aora US recurring supplement deliveries work, including renewal notices, billing, cancellation, and refunds.
Privacy and data
- United States Privacy Policy
How Aora collects, uses, shares, protects, and retains personal information for US customers and visitors.
- California and US State Privacy Notice
Additional privacy notice for California and other US state residents with comprehensive privacy laws.
- United States Cookie Policy
How Aora uses cookies and similar technologies for US visitors.
Product safety
- United States Dietary Supplement and Health Disclaimer
Important FDA/DSHEA-facing language for Aora US product pages, wellness content, quizzes, and decision tools.
- United States Product Quality, Label, and Adverse Event Policy
How Aora US handles product quality, label information, lot traceability, storage, complaints, and adverse event reports.
Programmes and site rules
- United States Subscription and Auto-Renewal Terms
How Aora US recurring supplement deliveries work, including renewal notices, billing, cancellation, and refunds.
- United States Promotional Offer Terms
Rules for Aora US discount codes, bundles, affiliate codes, launch offers, and seasonal campaigns.
- United States Aora Coins and Rewards Terms
How Aora Coins and customer rewards work for US customers.
- United States Intellectual Property Policy
Rules for Aora US trademarks, content, images, reviews, product copy, and takedown requests.
- United States Accessibility Statement
Aora aims to make the US storefront accessible and usable for people with disabilities.
Need help?
Order, privacy, legal, and product safety questions go to the same care desk.
Include your order number, country, product name, batch or lot number where relevant, and the page URL if your question is about content.