India Product Quality, Labelling, and Adverse Event Policy

Quality and batch traceability

We aim to sell products that are manufactured, packed, labelled, stored, and shipped with appropriate quality controls for food, health supplement, and nutraceutical categories.

Each product label should be treated as the source of truth for ingredients, allergen information, batch number, manufacturing date, expiry or best-before date, net quantity, directions, warnings, and manufacturer or marketer details.

Storage and use after delivery

Store products exactly as directed on the label. Heat, moisture, sunlight, contamination, or transfer into another container may affect product quality.

Do not consume a product if the seal is broken before first use, the product appears contaminated, the expiry date has passed, or the product smells or looks abnormal.

Quality complaints

Report quality concerns to care@aoravitalis.com with the order number, batch number, photos, and a description of the issue. Keep the product and packaging until we complete the review.

Adverse event reporting

If you believe you experienced an unwanted reaction after using an Aora product, stop using the product and consult a clinician if needed. For serious symptoms, seek urgent care.

Report the event to care@aoravitalis.com with the product name, batch number, dose used, timing, symptoms, medication or health context, and whether medical care was sought. We review reports for product safety monitoring and may ask follow-up questions.