India Return, Refund, and Replacement Policy

Our product integrity rule

Aora products are consumable wellness products. For safety and quality reasons, we generally cannot accept returns of opened, used, unsealed, tampered, or temperature-abused products.

This policy is designed to protect customers while keeping product integrity, batch traceability, and hygiene standards intact.

Eligible refund or replacement cases

You received the wrong product.
An item is missing from the parcel.
The product arrived damaged, leaking, broken, expired, or with a broken seal.
The delivered batch does not match the invoice or is otherwise unsafe to use.
The parcel was marked delivered but not received.

We may ask for photos, video, the invoice, batch number, courier label, and product condition.

Cases usually not eligible

We usually cannot approve refunds for opened products, taste or texture preference, results that vary from person to person, incorrect product choice, wrong address entered by the customer, refusal to accept delivery, or delayed reporting after the product has been stored outside our control.

How we resolve approved cases

Depending on the issue, we may offer a replacement, missing-item dispatch, store credit, or refund to the original payment method. We choose the remedy after reviewing the evidence and product safety concern.

If a return pickup is needed, do not discard the product or packaging until we confirm the next step.

Timelines

Please report eligible issues within 48 hours of delivery. Approved refunds are initiated after verification. Replacement dispatch depends on stock availability and serviceable pin code.