United States Privacy Policy

Scope

This policy applies to US visitors, customers, account holders, subscribers, leads, reviewers, and support contacts. The business responsible for US orders is Aora Genx Inc..

Information we collect

We may collect identifiers, contact details, account credentials, order and payment status, shipping details, product preferences, review content, customer support messages, rewards activity, subscription preferences, device data, IP address, cookie identifiers, and marketing preferences.

If you choose to use wellness tools, you may provide goals, dietary preferences, allergies, life stage, supplement use, or medication context. We treat this information carefully and use it for education, safety prompts, product discovery, and support.

How we use information

We use information to process orders, collect payment, deliver products, prevent fraud, provide customer service, manage subscriptions, send transactional messages, improve the site, personalize content, maintain safety and quality records, comply with law, and send marketing where permitted.

How we disclose information

We disclose information to service providers such as payment processors, shipping carriers, warehouse providers, email/SMS tools, customer support tools, analytics providers, cloud hosting providers, fraud prevention vendors, professional advisors, and regulators where required.

Aora does not sell personal information for money. If our marketing technology ever qualifies as "sharing" or targeted advertising under a state privacy law, we will provide the required opt-out choice.

US privacy rights

Depending on your state, you may have the right to know, access, correct, delete, port, opt out of sale or sharing, limit certain sensitive personal information uses, and appeal a privacy decision.

Submit requests to care@aoravitalis.com. We may verify your identity before acting. We do not discriminate against customers for exercising privacy rights.

Retention and security

We retain information for order fulfilment, tax, audit, fraud prevention, product safety, account management, marketing suppression, legal compliance, and dispute handling. We use technical and organizational safeguards including access controls, encryption in transit, restricted admin permissions, password hashing, and secure hosting.

Children

Aora is intended for adults. We do not knowingly collect personal information from children under 13, and we do not knowingly sell or share personal information of minors under 16.

Contact

Privacy questions and rights requests: care@aoravitalis.com

Mailing address: Aora Genx Inc., 5900 Balcones Drive, STE 100, Austin, Texas 78731, United States