United States policy
United States Product Quality, Label, and Adverse Event Policy
How Aora US handles product quality, label information, lot traceability, storage, complaints, and adverse event reports.
- Applies to
- United States
- Effective:
- 11 June 2026
- Last updated:
- 11 June 2026
The product label controls
The product label is the source of truth for Supplement Facts, serving size, ingredients, allergens, warnings, lot number, expiration date, directions, and responsible party information.
Storage and handling
Store products as directed. Do not use products that are expired, contaminated, opened before first use, exposed to unusual heat or moisture, or otherwise unsafe.
Quality complaints
Email care@aoravitalis.com with your order number, product name, lot number, photos, and issue details. Keep the product and packaging while we review the complaint.
Adverse event reports
If you believe you had an unwanted reaction, stop use and contact a healthcare professional if needed. For serious symptoms, seek urgent care.
Report concerns to care@aoravitalis.com with the product, lot number, serving used, timing, symptoms, medication or health context, and whether medical care was sought.
Questions? Email care@aoravitalis.com
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