India policy
India Grievance Redressal and Contact Policy
How India customers can raise order, product, privacy, payment, delivery, or content concerns with Aora.
- Applies to
- India
- Effective:
- 11 June 2026
- Last updated:
- 11 June 2026
What you can raise
You may contact us about orders, payments, delivery, damaged products, missing items, refunds, privacy rights, product quality, adverse events, accessibility, misleading content, or account issues.
How to contact us
Email care@aoravitalis.com with your order number, phone number, issue summary, photos or documents where relevant, and the outcome you are requesting.
Privacy and data requests may be sent to care@aoravitalis.com. Product quality and adverse event reports may be sent to care@aoravitalis.com.
Response timelines
We aim to acknowledge customer complaints within 48 business hours and resolve ordinary order issues within a reasonable period based on courier, payment, warehouse, or product review timelines.
Complex privacy, legal, product quality, or adverse event matters may require verification and escalation.
Escalation
If you are not satisfied with the first response, reply to the same thread and request escalation. We will route the issue to the relevant operations, privacy, legal, or product quality owner.
Questions? Email care@aoravitalis.com
Related policies
The agreement that applies when you browse, create an account, buy Aora products, use rewards, or contact support from the India storefront.
How Aora India protects brand assets, product content, site content, images, trademarks, and customer submissions.
Aora India aims to make the storefront usable for customers with different access needs.